Balcon al Mar Jávea
Cumbre del Sol Moraira
Jávea beach area
Javea Moraira and surroundings
Information and Service
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Rent your home with us!
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Frequently asked questions (FAQ)
Holiday information on Costa Blanca, Spain
Information for your stay in Costa Blanca, Spain
FREQUENTLY ASKED QUESTIONS
Where are you going on holiday with us?
If you are looking for sun, sea, beach, an always lovely climate in an area with cosy entertainment and plenty of places of interest, then the north of the Costa Blanca is the right answer.
Where exactly does Casas y Costa offer holiday homes?
North of Alicante and south of Valencia is the Costa Blanca North area, also known as La Marina Alta. It starts with the city of Denia and runs via Javea, Moraira, Teulada, Benissa, Calpe, Altea, Alfaz del Pi, El Albir to Villajoyosa. All beautiful places with beautiful districts where the holiday homes are scattered in the hills.
Why rent a holiday home?
With a holiday appartment, holiday home or villa you have your 'own' holiday residence to make you feel at home. And often cheaper than a hotel. With your partner, your family or a larger group. You choose a communal swimming pool for all guests in the flats or a private swimming pool in the garden of your villa. You are free to do whatever you want. Barbecue, eat together at home or go out for dinner. It's just your own address on holiday. Delicious, all those advantages.
Why book with Casas Y Costa
Because of the many advantages, for your pleasure and for your security. Casas y Costa is a collaboration between a number of local professional rental companies who have chosen to maintain a website together in order to be able to promote their full potential on a website. At the partners of Casas y Costa you always pay the lowest possible price. With hundreds of accommodations we offer a lot of choice. Our Partners are at home in the area, know all the accommodations inside out and are nearby 24/7 to help you with anything and everything.
A holiday home with swimming pool and garden gives you that wonderful holiday feeling, but you should also bear in mind that it is more complicated than a hotel room. There is equipment such as washing machine, dishwasher, television with satellite dish, remote controls, swimming pool with pump and filter, electric gate to access the plot and much more. Everything you need to do your household and feel at home. In the unlikely event that something goes wrong during your stay, the local partner will have a team of specialists at your disposal.
And how do you book a holiday home?
Quite simply. Take a look around this website and choose your holiday home and check whether it meets all your wishes. If it is available, you can book it. Then sign the rental agreement and pay the deposit. So easy. But of course you can also contact us personally via our web form or email, all the details are clearly stated on our web site.
Can I also book by telephone?
That is all right, certainly. You can find the perfect accommodation in consultation with one of our staff members. Incidentally, the rental offer and confirmation, even after a telephone booking, must always be confirmed by e-mail.
How can I see if a holiday home is available?
Each accommodation is described on its own page. There you will also see an availability calendar with the occupation. You can see at a glance whether you will be able to make use of it during the period of your holiday. If you click on a start and end date, you will immediately see the rental price with the extra service you can book online.
Can I take an option online?
You want to have a moment to discuss and hold on to a stay. With an option the accommodation will be held for you for a few days, free of charge and without obligation. You then have the time to consult with family or friends or find suitable flights. Normally your option is fixed for 2 to 3 days, depending on the destination.
When will I receive the rental agreement?
After booking, the rental agreement will follow by e-mail. In the rental agreement you will find all the details and also the costs you have to pay.
When do I need to pay?
As a rule, there are 3 payment moments before you travel. The down payment at the time of booking, the second payment a few weeks before the start date and the third payment on arrival on the spot. The amounts and payment dates are clearly stated on the booking form.
In which currency can I pay?
On the website you can choose the different currencies in which you want to see the prices. But at the time of booking everything is converted into euros. So you should bear in mind that the price in euros is binding.
Can I cancel my booking?
The cancellation conditions may differ per partner, please check the booking conditions of the partner and the corresponding accommodation.
When will I receive the address of the holiday home?
Privacy legislation prohibits the disclosure of exact address details before a final booking has been made. You will receive the address of the holiday home after paying the second payment, a few weeks before the start date.
How can I contact the provider of the holiday home?
You can find all the information on the site. Contact is very easy via e-mail and/or telephone. The employees of our partners speak several languages.
Can I trust Casas y Costa with my personal contact information?
Casas y Costa is bound by the strict privacy law. We keep all your data for your own use and your data system is optimally secured. Your data is absolutely in safe hands with us.
What should I bring myself?
Your personal belongings such as clothes and your papers. Your appartment, house or villa is equipped with all cooking equipment and crockery, pans and cutlery. You immediately have an independent household. Sheets, duvets, towels and tea towels are provided and changed regularly.
Where exactly is the holiday home located?
On the page is indicated in which area and which neighbourhood (district) the accommodation is located. You will receive the address details only when the booking is confirmed and the payment has been made. This will contain the exact address and the coordinates of the property so that you can use Google Maps to find your accommodation.
How do I get the key or is there someone present on arrival?
Usually the key is waiting for you at one of the partner's offices. It is also possible that the owner or an employee is directly present at the accommodation to hand over the key and give a first tour. The final confirmation will contain all the necessary information.
What should I do if I am delayed on the day of arrival?
In the event of a delay, please contact the provider of your holiday home directly to make a new appointment for the key handover. So please call if the journey is going to take longer. Then we will take this into account.
Can I bring my pet?
This is determined by the owner of the holiday accommodation. On the web site you can use the filter to select the accommodations where a pet is allowed. If allowed, we do ask you to keep everything clean and tidy. And think of the pet passport, all compulsory vaccinations and the subcutaneous chip or tattoo for identification (ask the veterinarian).
Can I only arrive and depart on a Saturday?
This is often the case in high season. The arrival and departure days are indicated on the online availability calendar for each holiday home.
Who is my contact on site?
The employees of the partner where you rented the house are ready for you. They can be reached both by telephone and e-mail. Of course during office hours, but in case of an emergency 24/7.
Does it have a telephone?
Often (still). But it is closed to tenants. So make sure your mobile phone and smartphone work in Spain and give that number when you book. Then we can always reach each other.
Who is responsible for any damage?
As a tenant, you are of course liable for any damage. Liability and/or damage insurance can be taken out at the time of booking. It is important that you report any damage. If any damage is found after your departure, it will be charged and sometimes deducted from the deposit. If the damage is higher than the deposit, you will still be held liable. See the booking conditions for details.
Is bed, bathroom and kitchen linen available?
Please check your booking conditions and the extra service of the booking, but in most cases your stay is fully equipped with all the (clean) linen you need for a normal household. Should you miss anything, the team will be ready to supplement this.
Do I pay a tax?
Yes, but it is included in the rental price.
Can I leave anytime I want?
There must be a reason for this, because you want to have as long a holiday as possible. Please contact your local contact person and discuss the possible changed departure date. The team will then be able to respond to this in terms of cleaning and inspection.
Nice to tell others something about the holidays?
Certainly, the following tenants will appreciate that. On the day of your departure you will receive an email with a survey to rate the accommodation. You can tell your story in 2 places. One for the next tenants and the second for the landlord and the owner. We are looking forward to your experiences during your stay. Also important to know how you experienced our service. We like to read how the holiday was and where you have been. In this way we bring the following guests great ideas.
When will I get the deposit back?
In order to enable the Lessor to check the accommodation thoroughly, the deposit will be refunded no later than 8 days after the expiry of the rental period.
How to deal with a complaint?
Dissatisfied, or is something wrong? Please contact your local partner directly. He or she will deal with your complaint immediately. They will look within the organisation at how they can resolve the complaint as quickly as possible.
What owners want to know!
Why should I not rent out my holiday home myself?
If you live next door, and always keep an eye on it and clean it yourself, change bed linen, maintain the pool and do all the maintenance, then it is very easy to do. But if you have something else to do, one of our partners will be happy to take over all your worries.
As an owner, how do I know if my house is suitable for holiday rental?
Our partners are specialists in this field. Please contact one of them and make an appointment. In a personal conversation and/or viewing of the property everything will be discussed in order to arrive at an optimal form of holiday rental.
On what does Casas y Costa base its knowledge and experience with holiday rentals?
Casas y Costa is affiliated with i-Rent.net, one of the most advanced ICT solutions for holiday rentals. The extensive know-how gives Casas y Costa all the strong features of the large company to deploy in a smaller area.
Why should I entrust the rental of my property to one of Casas y Costa's partners?
Actually, you should ask the question to all those other owners. Our answer is: Our partners focus on the Costa Blanca. The employees are at home in the area, know the appartments, houses and villas and manage your property very carefully.
How do I calculate how much my holiday home can generate in rent?
Look, now the experience comes in handy. With a matrix to assign a rental value to your home. Every home is different. Together with the caretaker, you discuss the desired and achievable rental income. Do you want to rent out 100% or do you want to go on holiday yourself? Together you will come to an excellent solution.
What is the advantage for my guests?
The partner (holiday home manager) is always on site. If the tenants have any problems or questions, the employees are always available during office hours and, in case of an emergency, 24 hours a day, 7 days a week. The control of the accommodation is also well organised, complete with quick action in case of necessary repairs. This service is also to the advantage of the landlord, because satisfied tenants come back as good acquaintances. Exactly what we would like to see together.
How does Casas y Costa help fill my rental calendar?
Casas y Costa's offer is visible all over the world, so surfing, choosing and booking is possible and easy for millions of tenants, 24 hours a day, 7 days a week. But the success of your rental also depends on the quality of your holiday home. It is very helpful that the rental manager can advise you and help you achieve that quality. Together with you we will fill in your rental calendar.
Is my holiday home only published on Casas Y Costa?
No, each Casas y Costa partner also publishes your property on their own website, as well as on other connected international portals. The i-Rent.net reservation system makes it possible to advertise your property to millions of potential tenants. Information such as the availability calendar is automatically updated around the clock.
And if I want to use my property myself?
Then you indicate the period as 'own use'. You do this in your own booking environment on the site. Each owner has their own page where everything is tracked 24/7. As the owner you see the rental calendar with the reservations, options and unoccupied periods. So you can plan the period to go on holiday yourself and stay in your own appartment, house or villa.
May I offer my holiday home privately?
To friends, for example? Without compensation or rent (or at minimal cost)? That is possible, but then you reserve it as 'personal use'. There is usually a charge for each additional service.
As an owner, what additional costs should I count on?
If you rent out the property and need to adapt the accommodation to current standards (furnishings, equipment, renovations and any structural alterations), the costs will be calculated separately. After that, there will be no additional costs. However, there are other costs that are for the account of the owner, such as: household and building insurance, property tax, municipal taxes, water and electricity, cable TV, swimming pool and garden maintenance.
Do I have to stay on standby when my property is rented out?
No, that is precisely the reason for having everything arranged by a rental manager. They take over your responsibility, until the moment we need you as an owner to make important (or unexpectedly necessary) decisions.
How and when will I receive the rental income?
Together with your rental manager you will agree on an appropriate payment schedule, based on the rented weeks.